Shipping policy
Where we ship
We ship anywhere in Australia, including PO Boxes and Parcel Lockers. We don't ship internationally yet.
What it costs
Shipping is a flat $9.95 per order. It's free when your order subtotal is $100 or more after any discounts, which includes The Discovery Bundle and any two pouches.
When your order leaves us
We pack and dispatch orders within [1 to 2] business days (Monday to Friday, excluding Victorian public holidays). During launches, sales and the lead-up to Christmas it can take a little longer, and we'll say so on our homepage.
How long delivery takes
Every order is sent with Australia Post and tracked. We'll email your tracking link as soon as your order ships. Australia Post usually delivers within 2 to 5 business days to metropolitan areas, and can take longer to regional and remote areas. These are Australia Post's estimates, not guarantees, and delays outside our control can happen.
Christmas and peak periods
Each year we'll publish our last order dates for Christmas delivery, based on Australia Post's cut-offs.
If your parcel is delayed or lost
If your tracking hasn't been updated for 7 business days, email us at agni.scty@gmail.com. We'll open an investigation with Australia Post, and if your parcel is confirmed lost, we'll send a replacement or refund you.
If your parcel arrives damaged
We're responsible for your order until it's delivered. If it arrives damaged, email us your order number and a photo, ideally within 7 days, and we'll replace it or refund you.
If tracking says delivered but you can't find it
Check around your property, any safe places you've nominated and with neighbours, then email us. We'll lodge an enquiry with Australia Post on your behalf.
Incorrect addresses
Please double-check your address at checkout. If you spot a mistake after ordering, email us straight away and we'll update it if your order hasn't shipped. If a parcel is returned to us because the address was incorrect, we'll re-send it once the shipping cost has been paid again.
Questions
Email agni.scty@gmail.com and we'll get back to you within [1 to 2] business days.
Returns and refunds policy
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
When we'll replace or refund your order
If your order arrives damaged, faulty, past its best-before date or not as described, or if you received the wrong item, we'll replace it or refund you, whichever you prefer. The pouch seal should be intact when it arrives; if it isn't, please don't use the product, and contact us.
Change of mind
Because our products are food, we can't accept returns for change of mind, including if a flavour isn't for you. This doesn't affect your rights under the Australian Consumer Law.
How to make a claim
Email agni.scty@gmail.com as soon as you can with:
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your order number
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photos of the product and packaging
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the batch number and best-before date printed on the pouch
We'll reply within [1 to 2] business days. We may ask you to send the product back, in which case we'll cover the return postage, or to dispose of it.
Refunds
Approved refunds go back to your original payment method within [5] business days. Your bank or payment provider may take a few more days to show it. If you paid with a buy-now-pay-later service, the refund goes back through that provider.
If you feel unwell
If you think one of our products has made you unwell, stop using it and seek medical advice. Then email us with the batch number and best-before date so we can investigate.
Cancelling an order
If you'd like to cancel, email us as soon as possible. If your order hasn't been packed yet, we'll cancel it and refund you in full. Once it's shipped, the change-of-mind rule above applies.
Privacy policy
Last updated: 11/10/26
Who we are
Agni Society is operated by Agni Society Pty Ltd (ABN 20 699 683 666) ("we", "us", "our"). This policy explains how we collect, use, share and protect your personal information when you visit agnisociety.com.au, buy from us, join our mailing list or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
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Contact and order details: your name, email address, phone number, delivery and billing addresses, and what you order.
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Payment details: payments are processed by our payment providers. We never see or store your full card number.
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Account details: if you create an account, your login details and order history.
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Marketing preferences: whether you've signed up to our emails or texts, and which messages you open or click.
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Messages you send us: support emails, contact and wholesale enquiry forms, and any reviews you leave.
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Device and usage information: such as your IP address, browser, device type and the pages you visit, collected through cookies and similar technologies.
We don't ask for sensitive information. If you tell us about an allergy or health condition when you contact us, we'll use it only to answer your question.
How we collect it
Mostly directly from you, when you place an order, create an account, sign up for emails or contact us. Some information is collected automatically when you use our website, and some comes from our service providers, such as our payment and delivery partners.
How we use it
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to process, pack and deliver your orders, and handle any returns
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to manage your account and answer your questions
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to send you marketing emails or texts, if you've agreed to receive them
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to understand how our website is used and improve it, along with our products and marketing
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to contact you about a product recall or safety issue
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to prevent fraud and meet our legal obligations, including keeping tax records
Marketing
We only send marketing emails or texts if you've agreed to receive them. Every marketing message identifies us and includes a way to unsubscribe; for texts, reply STOP. We process unsubscribe requests within 5 business days. You'll still receive emails about your orders, such as confirmations and shipping updates, because they aren't marketing.
Who we share it with
We share personal information only with organisations that help us run Agni Society, and only as much as they need:
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Shopify, which hosts our store
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our payment providers
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Australia Post [and our fulfilment partner], to deliver your order
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[our email and SMS platform], to send our emails and texts
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[Google and Meta], for website analytics and advertising
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[our reviews app], if you leave a review
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our professional advisers, such as accountants and lawyers
We may also disclose information when the law requires it, or as part of a sale or restructure of our business. We never sell your personal information.
Storage outside Australia
Some of our service providers, including Shopify, store or process information outside Australia, including in the United States and Canada. We choose providers that are bound to protect personal information under their own privacy obligations.
Cookies and tracking
We use cookies and similar tools to keep your cart working, remember your preferences, understand how our website is used and, where we use advertising tools such as Meta Pixel and Google Analytics, measure how our ads perform. You can block or delete cookies in your browser settings, though some parts of the website may not work properly without them.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. We keep it only as long as we need it for the purposes above, including 5 years for tax records, and then securely delete or de-identify it.
If a data breach involving your information is likely to cause you serious harm, we'll tell you as soon as we can and explain what we're doing about it.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing agni.scty@gmail.com. We'll respond within 30 days. We may need to confirm your identity first.
Children
Our products are made for adults, and our website isn't directed at children. We don't knowingly collect personal information from children.
Complaints
If you have a concern about how we've handled your personal information, email agni.scty@gmail.com and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. We'll post the new version here and update the date at the top.
Contact us
Email: agni.scty@gmail.com
Contact information
Agni Society is operated by Agni Society Pty Ltd, ABN 20 699 683 666, ACN 699 683 666.
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Email: agni.scty@gmail.com
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Response time: we reply within [1 to 2] business days, Monday to Friday.